Returns, refunds and replacements!
If you need to return a product please do so within 14 days for exchange or shop credit. We cannot accept returns on cut fabric, ribbons, trims or opened skeins of yarn or threads. If you need to exchange an unopened item in its original state the cost of postage will be paid for by the customer, we ask that you send the item by recorded delivery and keep the receipt as we cannot be held liable for any loss due to Royal Mail. If an item is damaged we will replace the item and cover the cost of delivery and return. If an item is faulty and has a manufacturers guarantee we ask that you please take this up directly with the manufacturer.
All ‘in stock’ orders received before Sunday are shipped on Monday.
We believe in great customer service. We want to have a lovely time in everything that we do, so our communication is transparent and honest. As some of our products are handmade to order, the delivery time may differ, so there is no blanket delivery time here. In this case we will let you know how long it will take to deliver these goods and keep you in the loop if anything goes astray. If something is out of stock and going to take ages we’ll let you know and ask you what you want to do. Shipping times vary based on the method selected at checkout. We use Royal mail and Hermes couriers for bigger parcels. Where there is a tracking number issued we will let you know it!
First class domestic: 3-7 business days
Priority Mail domestic:1-3 business days
First Class International: 7-20 business days, customs may delay delivery time
Priority Mail International:6-10 business days, customs may delay delivery time