Gift vouchers

At this point they can be purchased on line but not redeemed on products other than workshops online – You will have the option of us posting out a gift voucher to your chosen address or sending you through an email voucher to print out. We are working on being able to spend vouchers online. You are most welcome to pop into the shop to spend in the time being!

Returns, refunds and replacements!

If you need to return a product please do so within 14 days for exchange or shop credit. We cannot accept returns on cut fabric, ribbons, trims or opened skeins of yarn or threads. If you need to exchange an unopened item in its original state the cost of postage will be paid for by the customer, we ask that you send the item by recorded delivery and keep the receipt as we cannot be held liable for any loss due to Royal Mail.  If an item is damaged we will replace the item and cover the cost of delivery and return.  If an item is faulty and has a manufacturers guarantee we ask that you please take this up directly with the manufacturer.

 Shipping;

 All ‘in stock’ orders received before Sunday are shipped on Monday.

We believe in great customer service. We want to have a lovely time in everything that we do, so our communication is transparent and honest. As some of our products are handmade to order, the delivery time may differ, so there is no blanket delivery time here. In this case we will let you know how long it will take to deliver these goods and keep you in the loop if anything goes astray. If something is out of stock and going to take ages we’ll let you know and ask you what you want to do. Shipping times vary based on the method selected at checkout. We use Royal mail and Hermes couriers for bigger parcels. Where there is a tracking number issued we will let you know it!

Workshops, materials and our cancellation policy

You may book a workshop through our website, in person in the shop or over the phone. If a workshop is cancelled you will receive a full refund or a credit for another workshop as you wish. Sometimes we have to cancel workshops because there is not enough take up of customers to run it. We will let you know 48 hours before the workshop is due to run. If in the case of a tutor not being able to teach the workshop at the last minute due to personal circumstances (this has never happened) we will let you know ASAP, apologise profusely and arrange a refund/postponement/another teacher. Please note that we are liable only for the running of the workshop and not for the cost of travel, accommodation or materials bought in advance. We ask kindly that you don’t use any of our workshop material for running your own classes or business purposes. Every workshop will state which materials are included if any. You may purchase materials from us prior to the workshop and receive a 10% discount with a code given on booking.

Late policy

Our workshops will start promptly. If you are late you may join the class within 30 minutes but please be aware the tutor may not be able to go back over what you have missed as there is a lot to go through in our workshops and time is limited.

Our planet and packaging

We will send out your goods in recycled recyclable packaging. If there is any plastic used in any of our packaging it will be recycled plastic for recycling. It is interesting to note the difference between the effects of plastic and paper packaging on the environment. Studies into the carbon footprint of paper recycling and paper production compared with the carbon footprint of plastic recycling are barely negotiable. Having never found plastic attractive (speaking for the team here) and being a believer in leaving nothing but a footprint (NOT a carbon one) it is very difficult to get around this as we are a consuming society. The intention from the very birth of Stag & Bow was and is to share beautiful honest materials for making your own beautiful, honest projects, along with beautifully made, honest products by others skilled hands. Not harming anyone or anything. Using and celebrating the wonderful resources we have.

So in long – but in short – if you could come to the shop and buy things in person and pop your items into your (handmade) re-usable shopping bag that would be ace. Thanks. But! If not, please be assured that we treat with care and respect our Earth and never overuse unnecessary packaging asking that you re-use it yourself as much as possible or recycle or compost it. 

What is our Privacy Policy?

Here lies our Privacy policy. It is long and wordy and covers allllll the things you need to know. It's a little bit boring but very necessary. If you can’t be bothered to read on please know that in short, we assure you that we won’t share your information with any third parties, we won’t sell your data, we will only respect your privacy and share with you our lovely things, because you chose to have them shared with you, so you must like us and know that we are good honest people!

Here goes…..

This privacy policy applies between you, the User of this Website and Stag & Bow Ltd, the owner and provider of this Website. Stag & Bow Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Definitions and interpretation - In this privacy policy, the following definitions are used:

Data – Collectively all information that you submit to Stag & Bow Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies – A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below;

Data Protection Laws – Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR – The General Data Protection Regulation (EU) 2016/679;

Stag & Bow Ltd, we or us – Stag & Bow Ltd, a company incorporated in England and Wales with registered number 07416914, whose registered office is at 8 Dartmouth Road, Forest Hill, London SE23 3XU;

UK and EU Cookie Law – The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended. Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

User or you – Any third party that accesses the Website and is not either (i) employed by Stag & Bow Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Stag & Bow Ltd and accessing the Website in connection with the provision of such services;

Website – The website that you are currently using, www.stagandbow.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

A. The singular includes the plural and vice versa;

B. References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

C. A reference to a person includes firms, companies, government entities, trusts and partnerships;

D. “including” is understood to mean “including without limitation”;

E. Reference to any statutory provision includes any modification or amendment of it;

F. The headings and sub-headings do not form part of this privacy

Scope of this privacy policy

This privacy policy applies only to the actions of Stag & Bow Ltd and Users with respect to this. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Stag & Bow Ltd is the “data controller”. This means that Stag & Bow Ltd determines the purposes for which, and the manner in which, your Data is processed.

Data collected

We may collect the following Data, which includes personal Data, from you:

• name;

• contact Information such as email addresses and telephone numbers;

• IP address (automatically collected);

• web browser type and version (automatically collected); in each case, in accordance with this privacy

How we collect Data

We collect Data in the following ways:

• data is given to us by you;

• data is received from other sources; and

• data is collected automatically.

Data that is given to us by you

Stag & Bow Ltd will collect your Data in a number of ways, for example;

• when you contact us through the Website, by telephone, post, e-mail or through any other means;

• when you register with us and set up an account to receive our products/services;

• when you make payments to us, through this Website or otherwise;

• when you elect to receive marketing communications from us; in each case, in accordance with this privacy policy.

Data that is received from publicly available third parties sources

We will receive Data about you from the following publicly available third party sources: facebook, instagram, pinterest, twitter. This is received only if you follow us on our social media channels and we invest in ‘demographic targeted marketing’. In this instance we will know that your interests are in line with what we offer.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

• we automatically collect some information about your visit to the website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

• we will collect your Data automatically via cookies, in line with the cookie settings on your computer. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our website.  Specifically, Data may be used by us for the following reasons:

• internal record keeping;

• improvement of our products/services;

• transmission by email of marketing materials that may be of interest to you;

• contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

in each case, in accordance with this privacy policy.

• We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

• For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt­ in:

• soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.

• for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.

• if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed ”Your rights” below.

• when you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with

We may share your Data with the following groups of people for the following reasons:

• our employees, agents and/or professional advisors – to better understand who our customer base is and what craft skills they are interested in;

in each case, in accordance with this privacy policy.

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example:

• access to your account is controlled by a password and a user name that is unique to you.

• we store your Data on secure servers.

We are certified to SOC. This family of standards helps us manage your Data and keep it secure.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@stagandbow.com. 

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

You have the following rights in relation to your Data:

• Right to access – the right to request

  • (i) copies of the information we hold about you at any time, or

  • (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

• Right to correct – the right to have your Data rectified if it is inaccurate or out of date.

• Right to erase – the right to request that we delete or remove your Data from our database.

• Right to restrict our use of your Data – the right to ”block” us from using your Data or limit the way in which we can use it.

• Right to data portability – the right to request that we move, copy or transfer your data.

• Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@stagandbow.com.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

It is important that the Data we hold about you is accurate and Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

Stag & Bow Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Stag & Bow Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

This Website may place and access certain Cookies on your Stag & Bow Ltd uses Cookies to improve your experience of using the Website and to improve our range of products and services. Stag & Bow Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those By giving your consent to the placing of Cookies, you are enabling Stag & Bow Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

This Website may place the following Cookies;

Analytical/performance cookies:

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it.This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

• You can find a list of Cookies that we use in the Cookies schedule

• You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet

• You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

• It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

• For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

• You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

• If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

• Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

• This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh

Changes to this privacy policy

Stag & Bow Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by Law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Stag & Bow Ltd by email at info@stagandbow.com.

Cookies

• Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know. We use the following strictly necessary cookies:

Description of Cookie and Purpose

Session ID cookie:

A session cookie is required to follow your progress through the website. It is essential to ensure that any information you enter or routes you take are remembered by the website. Without this cookie, every page you visited would treat you as a completely new visitor. This cookie does not identify you personally and is not linked to any other information we store about You.

Analytical/performance cookies:

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Stag & Bow Ltd, a company incorporated in England and Wales with registered number 07416914 whose registered office is at 8 Dartmouth Road, Forest Hill, London, SE23 3XU.